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Tutor Help Guide

Download the Tutor Help Guide (PDF)

System Requirements

  • Laptop or desktop computer and webcam
  • ​Up-to-date Chrome browser (recommended)
  • Up-to-date Firefox browser (alternative)
  • Internal or external (e.g., headphones) microphone
  • Internal or external (webcam) camera
  • Reasonable broadband connection (Internet connections, like those in coffee shops, are not recommended) 

Be prepared to allow the browser to access your video and audio.

Request a Personal Classroom

Pitt TutorOcean classrooms can only be accessed by invitation from a program manager or Pitt IT administrator.

  • Tutors: Request your personal Classroom link from your program manager. Tutors must be invited to use the platform.
  • Students: Schedule your tutoring session using Pathways Navigate. Your confirmation email will include your tutor's personal classroom link. 
  • Other staff members, instructors, or students who are interested in using a Pitt TutorOcean classroom can contact the Technology Help Desk at help@pitt.edu or 412-624-4357 to request an invitation to use the platform. 

How to Login to Pathways Navigate

  • Chrome is the preferred browser.
  • If you are logging in as yourself, type pathways.navigate.eab.com/staff into your browser or find the “Advise Students” resource on my.pitt.edu. Use this site for setting up availability, completing notes and reports, and messaging students.
  • If you are logging in with an alias, type pathways.navigate.eab.com/staff/?prevent_redirect=true into your browser. You will log in using the Username and Password provided by your supervisor. Use this site for setting up availability, completing reports, and messaging students. Please note that you will have to be logged out of everything on your computer behind PittPassport for this login screen to show.
If you have trouble accessing either site, please contact PathwaysHelp@pitt.edu for assistance.

If you are having problems logging in or using Pitt Passport please contact the Pitt IT Technology Help Desk at 412-624-HELP or helpdesk@pitt.edu for assistance.

How to Set Your Schedule in Pathways

Set up your availability in Pathways Navigate so that students can schedule appointments. It is important to note that locations and services are created by university administrators.

1. Click on the My Availability tab. 

2. Under Available Times, go to the Actions menu and select Add Time.
 
3. Select the days and times when you are available to meet with students.

4. Decide if you are going to meet with students via appointment or during drop-in hours.
Select the button that corresponds with your answer. Campaigns are not currently used in tutoring and should not be selected.

5. Choose the care unit from the drop-down menu.

6. Choose the location where you are available from the drop-down menu.

8. Select which type(s) of appointment(s) for which you are available in Services.

8. Add your TutorOcean link.

9. Select the number of students per appointment.

10. Click the Save button.

Repeat this process until all of your availabilities have been defined. You can have as much availability as you need.

Tip: Use the “Special Instructions for Students” box to include personalized information such as office number and/or directions.

How to Configure the Confirmation Email

Confirmation emails are sent automatically from Pathways Navigate and will include the URL of your personal classroom when configured. Add your personal classroom link on the “Availability” screen by adding it to the URL / Phone Number field.

How to Complete an Appointment Summary Report in Navigate 

1. From your home screen, select the Upcoming Appointments tab.

2. Select a student for whom you would like to create an Appointment Summary.
 
3. Scroll down to either the Upcoming Appointments or Recent Appointments sections.  Under Actions select Add Appointment Summary.

4. Fill in the information needed to complete the Summary Report.
Reminder: Follow the guidelines set out by your supervisor about what, if any, information will be documented in the Appointment Summary.

5. Once complete click Save this Report. 

6. The “Report Filed?” column will change from Not Yet to Report Details in the Recent Appointments section.

7. Attend your scheduled session.
At the time of your scheduled appointment, login to pitt.tutorocean.com and click on your classroom link in the gray bar at the top of the page, or click on your personal classroom link.
Helpful Hint: Add your classroom link as a personalized bookmark in My Pitt to make it easy to access.
Follow the instructions to connect to your session.

TutorOcean Training

Submit a TutorOcean Help Request

TutorOcean offers platform support for all users.  To contact support: